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Imprima joins Institute of Customer Service

1/10/2013

Imprima, the UK’s leading Virtual Data Room & Financial Documents provider, has joined the Institute of Customer Service to further strengthen its commitment to its customers.

As the professional body for customer service, the Institute will allow Imprima to differentiate itself in the marketplace while also enabling employees to take advantage of specialist qualifications and achieve professional recognition within the industry, whilst working towards world class customer service recognition.

Gary McKeown, Managing Director, Imprima:

“We are delighted to have joined the Institute of Customer Service. A high standard of service is, and has always been a cornerstone in Imprima’s commitment to our customers and will continue to be a key strategic driver for Imprima’s future growth. Furthermore, the opportunity for all our customer facing employees to achieve additional qualifications will only allow the business to become even stronger and more competitive to our customers benefit.”

Jo Causon chief executive from the Institute of Customer Service:

“Being an Institute member is a clear statement of intent to customers and staff about an organisation’s commitment to customer service. Our members also have access to authoritative customer service knowledge, a practical set of tools including training, qualifications and benchmarking as well as the opportunity to engage nationally and regionally with other members to share best practice which can be invaluable.”

To find out more about the Institute  of Customer Service visit > instituteofcustomerservice.com