You Spoke, we Listened, we Acted !
Throughout last year, we have gathered and consolidated our customer’s comments on their experience, our strengths, and most importantly the key improvement areas. More than listening to you, we acted upon your feedback, improving our platform and our service, thereby implementing the services and tools you needed to make the execution of your transactions quicker, safer and easier.
Based on our customer feedback Imprima has achieved an impressive Net Promoter Score of 51.
The Net Promoter Score evaluates customers’ loyalty and trust. The NPS goes from -100 to +100. Above 0 is considered good and above 50 is excellent.
Over the last 6 months, our overall customer satisfaction grew by 10%. We have now achieved an excellent 83% compared to the all-industies average of 77.8%.
"We really appreciate your flexibility and high quality service throughout the transaction, especially your quick responses and turnarounds to our requests"- Morgan Stanley, UK